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Shipping Policy

Thank you for choosing our marimba! We take great care in crafting and shipping each instrument to ensure that it arrives at its destination in perfect condition. Here is some information about our shipping policies:

  1. Shipping Timeframe

After you place your order, your marimba will be handcrafted by our skilled artisans. We aim to have your marimba shipped within 4-6 weeks of your order date. Please note that delays may occur due to unforeseen manufacturing overload. If there are any delays, we will notify you as soon as possible with an updated shipping timeframe.

  1. Shipping Method

Our marimbas are carefully wrapped and shipped in 2 secure, large wooden crates with cedar trim to prevent moisture and other environmental factors from damaging the instrument during transit. We use reputable shipping carriers to ensure that your marimba arrives at its destination safely and on time.

  1. Shipping Costs

Shipping costs will vary depending on your location and the size of the marimba. Shipping costs will be calculated and added to your order total at checkout.

  1. Delivery

Once your marimba is shipped, we will provide you with a tracking number so that you can monitor the progress of your shipment. It is important that you are present at the time of delivery to inspect the instrument and sign for the delivery. If you notice any damage to the packaging or the instrument itself, please contact us immediately.

  1. International Shipping

We offer international shipping, but please note that additional shipping costs and customs fees may apply. Please contact us for more information about international shipping.

We appreciate your business and hope that you enjoy your new marimba! If you have any questions or concerns about our shipping policies, please don't hesitate to contact us.